Factors Affecting the Adoption of Web 2.0 Technology in E-Government from Citizen's Perspective and Providing a Model: Case of Government Offices in Hamadan

Authors
Mansoreh Hoseinishoar 1
Alireza Esfandyari Moghadam 1
Atefeh Zarei 1
Mohammad Hassanzadeh 2
1 Islamic Azad University, Hamadan Branch
2 Tarbiat Modares University
Abstract
Background and Aim: This research was performed to investigate factors affecting the adoption of Web 2.0 technologies in E-Government from the perspective of the Hamadan province's citizens who refer to the offices of E-government using a descriptive survey.

Methods: this survey is applied using descriptive-analytic approach. To collect the required research data, a researcher-made questionnaire was used. This questionnaire includes 24 questions in 7 dimensions (Economic, Individual, Technological, Cultural, Organizational, Motivational and Social Factors) and 5 questions related to demographic information. The statistical population of the survey includes citizens who apply for public and private sector services to E-government counter offices. A sample using stratified random sampling with proportional allocation was determined 518 people. Data analysis was performed using the SPSS-24 and Amos-24 software.

Results: The results from this research showed a significant relationship between all the 6 factors of economic, individual, technological, cultural, organizational and motivational factors in the Web 2.0 technologies acceptance to implement E-government in the Hamadan. Nonetheless, no relationship was found between results from the social factors and Web 2.0 technologies acceptance.

Conclusion: Based on the results, in order to invest in the implementation of E-government based on Web 2.0 technologies focus should be on the field of economic, individual, technological, cultural, organizational and motivational factors. Because each of these factors has subcomponent that provide the context for development of these factors will indirectly affect the other factors.
Keywords
E-Government
Web 2.0 technologies
Hamadan
Government counter offices
Technology adoption
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Human and Information Interaction
Volume 4, Issue 3
Autumn 2017
Pages 60-71