احساس و اطلاع یابی :چگونه احساس در رفتار اطلاع یابی تظاهر می کند؟

نویسندگان
دانشگاه اصفهان، اصفهان، ایران
چکیده
زمینه و هدف: اطﻼعیابی زﻣﺎﻧﯽ ﺑﻪ وﻗﻮع ﻣﯽﭘﯿﻮﻧﺪد ﮐﻪ ﻓﺮد در داﻧﺶ ﺧﻮد ﺧﻸیی اﺣﺴﺎس میکند و او را ﺑﺮ میانگیزاند تا اﻃﻼﻋﺎت ﺟﺪیﺪ ﺑﻪ دﺳﺖ آورد. نکتۀ ‌مهم‌ در‌ تبیین‌ رفتار‌ اطلاعیابی‌ این است که عوامل بسیاری در بروز آن تاثیرگذار هستند که احساسات ‌به ‌عنوان‌ یکی از مهمترین عوامل ‌اثرگذار ‌در ‌بروز‌ رفتار‌ اطلاعیابی‌ انسان در نظر گرفته می­شود. همچنین جستجوی اﻃﻼﻋﺎت ﻳﻚ تجربۀ عاﻃﻔﻲ ﺑﺎ اﺣﺴﺎﺳﺎت ﻣﺜﺒـﺖ و ﻣﻨﻔـﻲ اﺳﺖ؛ این پژوهش با هدف مرور نقش احساس در فرآیند رفتار اطلاعیابی انجام شد.

روش پژوهش: مطالعه حاضر با استفاده از روش کتابخانهای به بررسی مبانی نظری و مفهومی احساسات در ارتباط با نیاز اطلاعاتی و مفاهیم مرتبط با آن پرداخته است.

یافته­ها: با مطالعه مفهومی مدل­های فرآیند رفتار اطلاع­ یابی کولثاو و نال در این مطالعه دریافت شد که عوامل عاطفی و احساسی در جستجوی اطلاعات اهمیت به سزایی دارند و رفتار اطلاعیابی تحت تاثیر احساسات منفی (ابهام، ترس، و عصبانیت) و احساسات مثبت (خوشحالی، اطمینان، و رضایتمندی) صورت میپذیرد. احساسات منفی در شروع کار افزایش مییابد و با گذشت زمان و در روند جستجوی اطلاعات احساس منفی کاهش و احساسات مثبت تقویت میشود.

نتیجه ­گیری : برای رفع نیاز اطلاعاتی و دستیابی به پاسخ مناسب و مطلوب لازم است این گونه احساسات از طرف کاربر و هم نظامهای اطلاعاتی به خوبی شناسایی و درک شود تا هرچه بهتر بتوان آن را کنترل کرد تا بتوان نیاز اطلاعاتی شناسائی شده را به درستی پاسخ دهند.
کلیدواژه‌ها

عنوان مقاله English

Emotions and information seeking: how does emotion manifest in infor-mation seeking behavior?

نویسندگان English

saiede khalilian
ahmad shabani
university of isfahan
چکیده English

Background and Aim: Information seeking behavior arises when one feels a void in his/her knowledge which inspires one to acquire new information. The central point in explaining behavior is the fact that many features influence its occurrence, and emotions are considered to be a major element involved in human information behavior. Also, Information seeking is a positive and negative emotional experience. The aim was to survey the role of emotions in information behavior.

Method: Library research method was applied to study theoretical foundations and conceptual relationships of emotions in relation to information needs and related concepts.

Results: By conceptual studies of the models process of information retrieval behavior of Kuhlthau and Nahl, it was found that emotional factors are very important in information retrieval and information-seeking behavior, which is influenced by negative (uncertainty, fear, anger) and positive emotions (happy, confident, satisfied). Negative emotions increase at the beginning and over time and in the process of searching for information, decreases, while positive emotions intensifies. Also, these results indicate that positive emotions may help individuals acquire information to resolve an existing problem, whereas negative emotions may aid individuals acquire information when there is no apparent problem.

Conclusion: In order to solve information need and to attain appropriate desirable feedback, it is necessary that emotions be well identified and understood by both the user and the information systems, so they could be better controlled.

کلیدواژه‌ها English

Negative Emotions
Positive Emotions
Information behavior
the Information Search Process Model developed by Kuhlthau
Social-Biological Information Technology Model (Elaborated by Nahl)
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